Videos
May 7, 2023
Usa datos de marketing, ventas y servicio para perfilar a tus clientes #conversacionesdecrm #shorts
May 7, 2023
Un CDP te puede ayudar saber quien es el consumidor y/o el shopper. #conversacionesdecrm #shorts
May 7, 2023
La importancia de los datos y empatía en las conversaciones. #conversacionesdecrm #shorts
May 7, 2023
¿Que tan real es la omnicanalidad en el CX? #conversacionesdecrm #shorts #customerexperience
May 7, 2023
Alternativas para mantener un modelo de datos del cliente en un ecosistema de customer engagement
Alternativas para mantener un modelo de datos del cliente en un ecosistema de customer engagement #cx #capsulasdecustomerengagement #cdp En este video explico las problemáticas que tenemos hoy en día con los diferentes modelos de datos de las diferentes soluciones de CRM, marketing automation y customer journeys, y las diferentes alternativas…
May 3, 2023
Tienes varios CDPs y hay que integrarlos con Marketing Cloud #shorts #capsulasdecustomerengagement
May 3, 2023
Válida los temas éticos y legales antes de empezar a usar la IS #conversacionesdecrm #shorts
May 3, 2023
Tienes que ser ágil en incorporar IA en el manejo de contenido #shorts #conversacionesdecrm
May 1, 2023
Uncovering the Way SugarCRM Helps Sales Reps & Marketers with AI #shorts #tomandocafeconjesushoyos
Volker Hildebrand, SVP Global Product Marketing at SugarCRM, will be visiting us in #tomandocafeconjesushoyos to discuss the latest updates and news from #sugarcrm. In recent years, SugarCRM has evolved from a traditional CRM with a Sales and Service module for the B2B mid-market to a complete platform with AI, marketing…
May 1, 2023
Unlock Your Sales Potential: AI-Powered SFA #sugarcrm #tomandocafeconjesushoyos
Volker Hildebrand, SVP Global Product Marketing at SugarCRM, will be visiting us in #tomandocafeconjesushoyos to discuss the latest updates and news from #sugarcrm. In recent years, SugarCRM has evolved from a traditional CRM with a Sales and Service module for the B2B mid-market to a complete platform with AI, marketing…
May 1, 2023
Uncovering the Mind-Blowing Changes in Modern Marketing Strategies #shorts #cx2advisory
You know, it's interesting how marketing has changed so much, right? So like, you know, 20 years ago, when I started my career, how did we do marketing? We went to events, right? And then we, you know, get these pieces of paper with people's email addresses and you call…
May 1, 2023
Uncovering the Broken Process Behind Marketing Analytics: What You Didn't Know! #shorts #cx2advisory
The first question I always ask is related to, so get me in front of your marketing analytics. And so if the leader has to ask somebody, you know that there's a, you already know that there's an issue. That process is broken. The process is broken because it's siloed…
May 1, 2023
The Hidden Secrets Behind Successful Advertising Campaigns #shorts #cx2advisory
And what we need to bring to the surfaces of each of these campaigns initiatives, what's working and what's not. How well is it working? How well is it not working, right? Come back to the data. I'm doing a bunch of Facebook campaigns. What's the CAC there? I'm doing…
May 1, 2023
HubSpot Enterprise tiene capacidades para un ecosistema de CX #shorts #capsulasdecustomerengagement
May 1, 2023
Chatbots y chatflows necesitan ser omnicanal, necesitan datos #shorts #capsulasdecustomerengagement
May 1, 2023
Opciones de licenciamiento de varios proveedores de CRM y Martech #shorts #tomandocafeconjesushoyos
April 30, 2023
Criterios para elegir y empezar con un Customer Data Platform #shorts #conversacionesdecrm
April 30, 2023
Como movernos de un CRM a un Customer Engagement #shorts #capsulasdecustomerengagement
April 30, 2023
¿Que queremos decir con Customer Service vs Customer Experience? #conversacionesdecrm
Servicio al cliente se enfoca en resolver problemas o dudas concretas sobre un producto o servicio. La experiencia del cliente es un término más amplio que conduce a la mejora y modificación general de los procesos organizacionales. La experiencia del cliente tiene en cuenta el recorrido general del cliente mediante…
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